Why have I been charged for a purchase that failed or charged twice for the same product?

In both cases, when your order has been flagged by the fraud prevention system, your bank may put a hold on the funds for five working days. The amount will therefore appear as held, but will not be debited by Scalefast. Please contact your bank for more information on held funds. If you notice that the funds are still on hold after five working days, please contact Customer Service HERE so we can help to resolve the issue.

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