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Bandai Namco Entertainment Europe Online Store Support
THE BANDAI NAMCO ENTERTAINMENT EUROPE STORE
Is the store affiliated with BANDAI NAMCO Entertainment Europe Inc?
What are cookies? Do I have to accept cookies on my browser?
Can I comment on a product?
I think I found a bug on your website. Where can I report it?
Where can I find out more about BANDAI NAMCO Entertainment Europe Inc?
LOGGING IN, MY ACCOUNT AND MY PERSONAL DATA
What is "My Account"?
I already have a VIP account on the Bandai Namco Entertainment website. Can I use my existing account?
Can I subscribe to a loyalty scheme to receive rewards?
ORDER AS A GUEST
Can I order without creating an account?
CREATE AN ACCOUNT
How do I create an account?
How will my personal data be used?
MODIFY MY ACCOUNT
How do I make changes to my account (add, edit or delete my name, address, email, password, etc)?
MODIFY MY PAYMENT METHOD
I want to add, change or delete one or more of my payment methods. How do I do this?
MODIFY MY PASSWORD
How do I retrieve my password?
I lost my password and I haven't received an email for generating a new one.
SUBSCRIBE TO NEWSLETTER
How do I subscribe to the newsletter?
UNSUBSCRIBE FROM NEWSLETTER
How do I unsubscribe from the newsletter?
DELETE MY ACCOUNT
How do I delete my account?
PRODUCT HELP BEFORE PURCHASING
Where can I check clothing sizes?
How do I know if my computer is compatible with the game I want to buy?
I'm looking for information about a game before I buy it.
PRICES, PAYMENT METHODS AND PAYING FOR YOUR ORDER
What are the different ways I can pay for store items?
Are card payments made on your website secure?
When will my credit card be charged?
Why was my credit card declined?
I am having trouble paying with PayPal.
The name Scalefast appears on my credit card statement. Is this right?
Why have I been charged for a purchase that failed or charged twice for the same product?
Will there be a sale on the item I want to buy?
ORDERING FROM THE STORE
USING A PROMO CODE
How do I use a coupon code?
NO CONFIRMATION EMAIL RECEIVED
I ordered but didn't receive a confirmation email. Is this normal?
OUT OF STOCK
Can I order an item that is temporarily out of stock?
Can I receive an alert when an item is back in stock?
PROBLEM WITH PURCHASE AUTHORISATION
The page keeps saying that my order is being processed.
Can I pre-order games?
RELEASE DAY DELIVERY
If I pre-order a game on physical media from your store, will I receive it on its release date?
If I pre-order some items and also other items available immediately, do I have to play multiple delivery fees?
How do I receive a pre-ordered digital product?
ORDERING AND PRE-ORDERING
Can I pre-order an item at the same time as ordering an item available immediately?
When will I be charged for my pre-order?
Will I be notified when my pre-ordered game can be activated?
Which countries do you deliver to?
What are your delivery times?
What are your delivery options?
How do I get free delivery?
CHOICE OF DELIVERY DATE
Can I request a specific delivery date for my order?
DELIVERY TO A DIFFERENT ADDRESS
Can you deliver my order to a different address?
CHANGE ADDRESS AFTER PLACING ORDER
Can I change the delivery address after placing my order?
Do I need to pay import fees or customs duty?
RESPONSIBILITY FOR CUSTOMS DUTY
Who is responsible for customs duty and taxes?
I HAVE JUST ORDERED OR AM WAITING FOR DELIVERY
TRACK MY ORDER
How can I track my order?
How do I cancel my order?
MY ORDER NUMBER
Where can I find my order number?
MY ORDER HAS BEEN DELIVERED
What is your return/refund policy?
DAMAGED GOODS RETURN
What is your return policy for faulty/damaged goods or the wrong item sent?
An item is missing in my delivery. What can I do?
My order arrived damaged. What can I do?
DON'T LIKE THE GAME
I don't like the game. Can I exchange it or request a refund?
When will I receive my refund?
DIGITAL ITEMS INFORMATION AND STEAM
WHAT IS DLC
What is DLC?
How do I activate DLC?
STEAM KEY DELIVERY
I bought a Steam™ key. How it will be delivered?
STEAM KEY ACTIVATION
I can't activate my Steam™ key. Who should I contact?
DIGITAL ORDER FROM ABROAD
If Steam keys are sent to email addresses, can I order a digital product even if I live in a country not listed as one of your delivery countries?
WHAT IS STEAM
What is Steam™?
I don't have a Steam™ account. What can I do?
PROBLEM WITH STEAM
I'm having trouble with Steam™. What can I do?
CAN'T FIND AN ANSWER TO YOUR QUESTION? CONTACT US!
How can I get help?
CONTACT BY PHONE
Can I contact you by phone?
Did you need additional support on your issue?
Submit a request
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